.png)
Boys Under The Hood
You can run a successful Auto Repair Shop and James and Pat can show you exactly how!
Certified Business Development Coach James Stephenson has nearly 30 years of experience as a Master Automotive Technician, Multi Auto Repair Shop Owner, Certified Business Development Coach, and Business Investor. Pat Kelly is an On Air Radio Personality in Springfield, MA with over 30 years of experience in Radio, Media, is an on air personality at Rock 102 in Springfield, MA, was recognized 2x by The Mass Broadcasters Association, and is a Master of Small Business Development.
Pat and James share easy tips on hiring and training staff, making more money, and managing your time. If you want to improve your auto repair shop, this podcast is for you.
Have a question? Submit it on our website or social media and we'll read it live on air! Boys Under The Hood was featured nationally in Ratchet+Wrench Magazine in 2019.
Keywords: auto repair shop owner, auto repair, hiring, training staff, business growth, profitability, staff retention, time management, auto repair industry insights, operational efficiency, customer satisfaction, marketing strategies, leadership skills, shop management.
Visit our website to listen to more episodes, or to ask a question.
www.BoysUnderTheHood.biz
Sponsored By:
Lotus Consulting
Precision Auto Repair
Precision Detailing
Boys Under The Hood
Fleets and Accounts Receivable: Q&A
In today’s episode, we give you a real-world perspective and bring you a case study of Bensen, an auto repair shop owner from York, PA, who mainly deals with fleet repairs. We discuss the importance of reinvesting profits, the value of vendor agreements for timely payments, and how to transition from less profitable fleet work to customer jobs. We also shared the importance of delivering top-quality services and implementing effective marketing strategies by creating a dynamic online presence. We also emphasize the value of customer retention marketing, creating a robust online presence for businesses, and the value of customer reviews and video content for showcasing services with a user-friendly website.
Show notes:
(4:54) The importance of taking responsibility
(5:32) Ownership of any type of issues, document, and reflect
(8:33) Identify the most significant pain points of your business
(9:04) Set vital business goals and robust plans and execute
(10:22) Q&A Portion
(13:15) You have to collect and re-invest
(15:28) Offer value-add services
(17:07) Figure out strategies to provide high-quality service to your customers.
(18:01) Establish and market your business.
(20:13) Get people vendor agreements and advertise to your existing customer base.
(21:12) Make your website easy for the customers
(25:43) Create landing pages and paid ad campaigns
(27:42) Ask your customers about their experience with you
(29:10) Outro
Thank you for listening!
Visit our website to listen to more episodes or to ask a question.
www.LotusPE.us
Use this link to schedule your seat in our Bi-weekly Free Business Support Call
For an entire video library of Boys Under The Hood:
Lotus Consulting | YouTube Page
Sponsored By:
Lotus Consulting
Precision Auto Repair
Precision Detailing
#AutoRepair #AutoRepairShop #AutoRepairBusiness #AutoShopOwner #AutoShopManagement #BusinessGrowth #HiringTips #Profitability #TimeManagement #HiringAutomotiveTechnicians #BusinessCoaching #AutoRepairShopBusinessCoach #SmallBusinessTips #MechanicLife #AutomotiveIndustry #BusinessSuccess #PodcastForMechanics #PodcastForAutoRepairShopOwners